Privacy policy

We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and protect information when you use dima’s website, web portal, and mobile application (collectively, the “Service”). Please read the following to learn more about how dima protects your privacy.

1. Scope

This Privacy Policy applies to personal data collected through the Service. It governs how we handle information collected from users who access or interact with these services.This policy does not apply to the practices of companies or channels that dima does not own or control, nor to individuals that dima does not employ or manage. 

We encourage you to review the privacy policies of any third-party services you access through dima, as their data practices are independent from ours.

2. Personal data we collect

We collect personal data (information related to an identified or identifiable individual) in order to provide and improve our Service. The types of personal data we collect include:

  • Information you provide to us: When you register an account, fill in forms on our website, contact us, or otherwise interact with dima, you may give us personal information such as your name, email address, phone number, country, company name, and any other details you choose to provide. For example, we may collect your contact information when you sign up or request a demo. If you communicate with us (e.g. via support email), we will collect the information you provide in those communications.

  • Information collected automatically: When you use dima (whether via web or app), we automatically collect certain technical and usage data about your visit. This may include your IP address, device type, browser type, operating system, unique device identifiers, pages or features you access, time and date of access, and other usage details. We also collect information about how you interact with our Service – for example, the pages you visit and the links you click – to understand user engagement and provide a better service. Some of this information is collected using cookies and similar tracking technologies as described in the “Cookies and Tracking Technologies” section below. This automatically-collected data helps us analyze and improve the Service and ensure it is functioning properly.

Note: dima is intended for business and professional use. We do not knowingly collect personal data from any individuals who are not relevant to the Service’s business purposes. In particular, children and minors are not permitted to use dima, as noted in the Children’s Privacy section of this Policy.

3. Cookies and Tracking Technologies

Cookies are small data files stored on your browser when you visit websites. We use cookies and similar tracking technologies (such as web beacons, pixels, and local storage) to enhance your experience and collect information automatically. For example, cookies may help us recognize you as a returning user (e.g., to determine if you have visited our site before), keep you logged in, remember your preferences, and understand how you use our Service. dima may store and access cookies on your device. Some advertising partners may also place their own cookies. These third parties have separate cookie policies.

4. How We Use Your Personal Data

We use the personal data we collect for the following purposes, which are in line with our legitimate business interests and, where applicable, with your consent or other legal basis:

  • To Provide and operate the Service: We process your information to create and manage your account, authenticate you when you log in, and deliver the features and services you request. This includes enabling you to monitor media content, receive alerts, generate reports, and otherwise use dima’s functionalities as intended.

  • To improve and personalize the platform: We analyze personal data (including usage data and feedback) to understand how our Service is used and to make enhancements. This helps us troubleshoot issues, develop new features, and improve our AI algorithms and user interface. It also allows us to personalize your experience, such as by suggesting relevant content or customizing dashboards to your interests.

  • Analytics and performance: We use data (including automatically-collected data and cookies) to perform analytics on usage trends and user behavior. This insight is used for internal research, to gauge the effectiveness of our features, and to make data-driven decisions about our business. 

  • Customer support and communication: We process your contact information and communications to provide support and respond to your inquiries. If you reach out for help, we will use your information to troubleshoot issues and provide assistance. We may also send you service-related announcements or administrative messages (for example, if we need to inform you of maintenance downtime, changes to our terms, or security alerts). These communications are necessary for us to fulfill our obligations and ensure a good user experience.

  • Marketing and promotional communications: With your consent where required, we may use your contact details (such as email) to send you marketing communications. These may include newsletters and product updates related to dima’s Services. We aim to send content that is relevant to you. If you no longer wish to receive marketing emails, you can opt out at any time by reaching out to info@darwinz.ai. We will not send you marketing communications if you have opted out.

  • Security and fraud prevention: We may use information (including logs and device identifiers) to protect the security of our platform, our users, and others. 

We only process personal data for purposes that we have informed you about. We do not use your personal data for any automated decision-making or profiling that has legal or similarly significant effects on you without your knowledge or consent.

5. Third-Party Services and Links

dima’s platform may contain links to external websites or incorporate third-party services that are outside our control. For example, you might click on a news article or social media post within our dashboard that leads you to a third-party site, or we might integrate content via third-party APIs. Please note that this Privacy Policy does not apply to information collected by those third-party websites or services. Once you leave our Service or interact with a third-party feature, the handling of your data is governed by that third party’s own privacy policy and terms, not ours. We encourage you to review the privacy policies of any third-party websites or services you visit.

6. Account Deletion

You have the right to request deletion of your account and any associated personal data at any time.

To initiate this process, please email us at info@darwinz.ai with the subject line “Account Deletion Request.” Be sure to include your registered email address so we can verify your identity and process your request securely.

Note: We may retain certain limited information if required by law, for fraud prevention, or for resolving disputes.

7. Children’s Privacy

dima is not intended for use by children or minors under the age of 18. We do not knowingly collect personal information from anyone under 18 years old . If you are under 18, you should not use our Service or provide any personal data to us. We request that parents or guardians ensure that their children do not use dima or submit personal information via the Service. In the event that we learn we have collected personal data from a child under 18 (or the relevant minimum age in your jurisdiction) without verified parental consent, we will promptly take steps to delete that information from our servers. If you believe that we might have any information from or about a minor, please contact us immediately so that we can investigate and address the issue.

8. Changes to the Policy

dima may update this policy. You will be notified of significant changes via your primary email or through a prominent notice on our site or app.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us. You can reach our privacy team at info@darwinz.ai. We will gladly assist you and address any issues to the best of our ability.